DOBER IMPORT EXPORT, S.L., responsible for the website, hereinafter RESPONSIBLE, makes this document available to users in order to comply with the obligations set forth in Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE), BOE No. 166, as well as to inform all users of the website of the conditions of use.
Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions herein, as well as any other legal provision that may be applicable. DOBER IMPORT EXPORT, S.L. reserves the right to modify any type of information that may appear on the website, without any obligation to give prior notice or inform users of said obligations, with publication on the DOBER IMPORT EXPORT, S.L. website being
1. IDENTIFYING DATA
Domain name: www.byphasse.com/
Commercial name: BYPHASSE
Company name: DOBER IMPORT EXPORT, S.L.
TAX ID: B61310850
Registered office: Avenida Portal de L’angel, 42 – P. 5, 08002 Barcelona, Spain
Telephone: 934123804
E-mail: assistantmanager@dobersl.com
Barcelona Mercantile Register, Volume 29656, File 24, Section 8, Page 158718, Entry 13
2. MODIFICATIONS
DOBER IMPORT EXPORT SL reserves the right to make any modifications to the content of its website that it deems necessary, without prior warning. This applies to both the content of its website and the conditions of use of said website. These modifications may be made to the website via any means admissible by law and will be binding during the time they are published on the website, until they have been replaced by any other valid modifications in the future.
3. DATA PROTECTION
In accordance with current legislation on the Protection of Personal Data, please be aware that your data will be incorporated into the processing system of DOBER IMPORT EXPORT SL with tax code B61310850 and a business address of AV PORTAL DE L ANGEL, 42 PL 5 08002, BARCELONA, for the purposes of facilitating, expediting and complying with the commitments established between both parties. In compliance with current legislation, DOBER IMPORT EXPORT SL advises that data will only be kept for a period that is strictly necessary for complying with the aforementioned commitments.
Unless you inform us to the contrary, we will assume that your data has not been modified, that you commit to notify us of any variation and that we have your consent to use it for the aforementioned purposes.
DOBER IMPORT EXPORT SL advises that it will process your data in a lawful, honest, transparent, appropriate, relevant, limited, precise and up-to-date manner. As such, DOBER IMPORT EXPORT SL commits to adopt all reasonable measures to delete or rectify said data without delay if it is found to be inaccurate.
In accordance with your rights under the current legislation for data protection, you may exercise your rights of access, rectification, restriction of processing, erasure , portability and objection to the processing of your personal data, or revoke your consent for said data to be processed, by sending a request in writing to the aforementioned postal address, or by email to assistantmanager@dobersl.com.
You may also present complaints to the relevant Supervisory Authority, should you deem it necessary.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics, are the property of the RESPONSIBLE or, if applicable, has a license or express authorization from the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution, and marketing, requires in any case the prior written authorization by the RESPONSIBLE. Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author.
The designs, logos, text and/or graphics not belonging to the RESPONSIBLE and that may appear on the website, belong to their respective owners, being themselves responsible for any possible controversy that may arise with respect to them. The RESPONSIBLE expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website www.byphasse.com/.
The RESPONSIBLE recognizes in favor of their owners the corresponding intellectual and industrial property rights, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility whatsoever over them, nor any endorsement, sponsorship or recommendation by the same.
To make any comments regarding possible breaches of the rights of intellectual or industrial property, as well as any of the contents of the website, you can do so via email assistantmanager@dobersl.com
5. EXEMPTION FROM LIABILITY
The RESPONSIBLE is exempt from any kind of responsibility derived from the information published on its website provided that it does not have effective knowledge that this information has been manipulated or introduced by a third party external to it or, if it has, it has acted diligently to remove the data or make it impossible to access them.
Use of Cookies
This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct functioning and visualization of the site. The cookies used are, in any case, of a temporary nature, with the sole purpose of making navigation more efficient, and disappear at the end of the user’s session. In no case do these cookies themselves provide personal data and will not be used to collect them.
Through the use of cookies it is also possible that the server where the website is located recognizes the browser used by the user in order to make navigation easier, allowing, for example, access by users who have previously registered to areas, services, promotions or competitions reserved exclusively for them without having to register each time they visit. They can also be used to measure the audience, traffic parameters, control the progress and number of entries, etc., being in these cases technically dispensable cookies, but beneficial to the user. This website will not install dispensable cookies without the user’s prior consent.
This website uses its own and third-party cookies for analytical purposes and to show you personalized advertising based on a profile drawn up from your browsing habits (for example, pages visited). Every user who visits the website is informed of the use of these cookies by means of a floating banner. In the case of accepting their use, the banner will disappear, although you can revoke your consent at any time and obtain more information by consulting our Cookies Policy.
The user has the possibility of configuring his browser to be alerted of the reception of cookies and to prevent their installation on his computer. Please refer to your browser instructions for more information.
Linking Policy
From the website, you may be redirected to contents of third party websites. Since the RESPONSIBLE cannot always control the contents introduced by third parties on their respective websites, it does not assume any responsibility for such content. In any case, it will proceed to the immediate removal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to that website, informing the competent authorities of the content in question.
The RESPONSIBLE is not responsible for the information and content stored, including but not limited to, in forums, chats, blogs generators, comments, social networks or any other means that allows third parties to publish content independently on the website of the RESPONSIBLE. However, and in compliance with the provisions of Articles 11 and 16 of the LSSICE, is available to all users, authorities and security forces, actively collaborating in the removal or, where appropriate, blocking of all content that may affect or contravene national or international law, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
This website has been checked and tested to ensure that it functions correctly. In principle, it can be guaranteed to function properly 365 days a year, 24 hours a day. However, the RESPONSIBLE does not rule out the possibility of certain programming errors, or the occurrence of force majeure, natural disasters, strikes or similar circumstances that make it impossible to access the website.
IP Addresses
The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow us to know the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.
6. APPLICABLE LAW AND JURISDICTION
For the resolution of all disputes or questions related to this website or the activities developed in it, will apply Spanish law, to which the parties expressly submit themselves, being competent for the resolution of all disputes arising from or related to its use the Courts and Tribunals of the domicile of the USER or the place of fulfillment of the obligation.
7. FUNCTION
DOBER is a company that supplies high-quality health and beauty products at a very competitive price under its own brand, Byphasse. DOBER is constantly updating and innovating its products.
We would like to use this website (www.byphasse.com) to market our wide range of products, to both private and professional customers.
We also take advantage of the opportunity to inform them that we are available and open to any suggestions or proposals that they may have regarding the website or any other issues related to our company. Our objective is to maximize the satisfaction of both customers and anyone who collaborates with DOBER at a professional level, and we work constantly and tirelessly on improving our products in order to achieve this objective.
If you’d like to be kept up to date on all the information related to our products and the world of cosmetics, we’d suggest that you subscribe to our NEWSLETTER service for Visitors and Subscribers.
Visitors and suscribres
When someone accesses the website www.byphasse.com, they are assigned the status of VISITOR.
Subscription to our NEWSLETTER service is free and is done by entering a series of details on the corresponding form, which will vary depending on whether you are a private individual or a professional. The details requested for completing said forms will be provided freely and voluntarily, and they must be honest and accurate. Providing these details is obligatory if you want to subscribe to the NEWSLETTER service.
If you do subscribe to our NEWSLETTER service, this will assign you the status of SUBSCRIBER, as well as VISITOR.
In order to subscribe to our NEWSLETTER service as a professional, you must be at least 18 years old.
The status of VISITOR and/or SUBSCRIBER implies that you understand and fully and unconditionally accept these conditions of use, and are committed to conforming to and complying with them.
The website may be used for either private or professional purposes. For the latter, the user must be at least 18 years old.
DOBER reserves the right to update and/or modify these general conditions of use, unilaterally, with no prior warning and whenever it sees fit. As a result, it is essential that the VISITOR and/or SUBSCRIBER review these general conditions of use on a regular basis.
Should the SUBSCRIBER fail to comply with these general conditions of use, DOBER reserves the right to unsubscribe them with no prior warning, and the SUBSCRIBER will have no right to any form of compensation resulting from said unsubscription.
VISITORS and/or SUBSCRIBERS commit to not use this platform for illegal or unlawful purposes.
Here is a non-exhaustive list with examples of some of the commitments assigned to VISITORS and/or SUBSCRIBERS:
– To abstain from expressing opinions or providing information that violates any rights recognized and covered by Spanish legislation, or that encourages discrimination, whether it be sexual, religious, racial or of any other nature.
– To abstain from expressing opinions that are offensive, xenophobic, denigrating, defamatory, aggressive, violent or that use obscene language.
– To abstain from expressing opinions or providing information that is untrue, imprecise, incomplete or ambiguous.
– To abstain from expressing opinions or providing information that amounts to a violation of current legislation.
– To abstain from violating the right to communications confidentiality.
– To abstain from carrying out activities that violate intellectual or industrial property rights.
– To abstain from violating people’s rights to dignity, privacy and personal image.
– To abstain from providing information that contains services that are unlawful, pornographic or degrading to people.
– To use the website in compliance with the law, morality, good faith, public order and common decency.
– To abstain from using the platform to obtain the personal details of other VISITORS and/or SUBSCRIBERS.
– To abstain from installing viruses or damaging files onto the website, or performing any kind of action that may damage it and prevent it from functioning properly.
– To abstain from using the website for advertising purposes.
The VISITOR and/or SUBSCRIBER declares that they have read and accepted these conditions for using and providing services for this website.
The SUBSCRIBER, by virtue of their subscription, gives their express consent to receive emails with information about products supplied by DOBER, in addition to offers, promotions or advertising. This consent may be revoked at any time via the option for unsubscribing from the NEWSLETTER service, which is available on our website. By using this option, the SUBSCRIBER will be unsubscribed from the NEWSLETTER.
8. PRODUCT AVAILABILITY
Our website contains information about the entire range of products supplied by DOBER, however, no products are actually sold directly through the website, they are solely and exclusively available for sale in stores. However, we advise you, and you declare that you have been advised and notified, that the only products that will be sold in your territory of residence are those that have been approved in compliance with the registration and health legislation in said territory of residence. If any product is used outside of the territory where it is permitted, it will be under the sole and exclusive responsibility of the consumer themselves. Likewise, if any products are sold or distributed outside of the permitted territory, the responsibility will lie solely with the seller or distributor and the buyer of the product, and DOBER will bear no responsibility whatsoever.
Our Customer Service Department is available to help should you have any queries and can be contacted by phone on +34 933185877 or by email at info@dobersl.com.
Our products are therefore only available within the territory where they have been registered as complying with the corresponding health legislation, as such, products will only be available from stock for residents of the country where they have been authorized. Therefore, although you will be able to visit the website and subscribe to the NEWSLETTER service, there may be some products that are not authorized for sale in your territory, which means you will not be able to purchase them.
DOBER never sells products outside of the territory where they have been registered as complying with the health legislation of said territory, but it is unable to prevent third parties from selling or distributing products outside of the territory, so in this sense they are exempt from any related responsibility.
1. USER INFORMATION
Who is responsible for the processing of your personal data?
DOBER IMPORT EXPORT, S.L. is RESPONSIBLE for the processing of the USER’s personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).
What do we process your personal data for and why do we do it?
Depending on the form where we have obtained your personal data, we will treat them confidentially to achieve the following purposes:
– Access to public profile information.
– Publication in the user’s profile of all information already published on the page DOBER IMPORT EXPORT SL.
– Sending personal and individual messages through the Social Network channels.
– Updates on the status of the page that will be published on the user’s profile.
How long will we keep your personal data?
They will be kept for no longer than necessary to maintain the purpose of treatment or there are legal requirements that dictate their custody and when no longer necessary for this purpose, they will be deleted with appropriate security measures to ensure the anonymization of data or the total destruction of the same.
To whom do we provide your personal data?
No communication of personal data to third parties is foreseen except, if necessary for the development and execution of the purposes of the processing, to our service providers related to communications, with whom the RESPONSIBLE has signed confidentiality and data processor contracts required by the privacy regulations in force.
What are your rights?
The rights of the USER are:
– Right to withdraw consent at any time.
– Right of access, rectification, portability, and deletion of your data, and to limit or oppose its processing.
– Right to file a complaint with the supervisory authority (www.aepd.es) if he/she considers that the processing does not comply with the regulations in force.
Contact details to exercise your rights:
DOBER IMPORT EXPORT, S.L.. AV. Portal Del Angel, 42 5 – 08002 Barcelona (Barcelona). E-mail: assistantmanager@dobersl.com
2. OBLIGATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
The USERS, by ticking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that their data are necessary to meet their request, by the provider, being voluntary the inclusion of data in the remaining fields. The USER guarantees that the personal data provided to the RESPONSIBLE are truthful and is responsible for communicating any changes to them.
The RESPONSIBLE informs that all data requested through the website are mandatory, as they are necessary for the provision of optimal service to the USER. If all the data is not provided, there is no guarantee that the information and services provided will be completely tailored to your needs.
3. SECURITY MEASURES
That in accordance with the provisions of the current regulations on personal data protection, the RESPONSIBLE is complying with all provisions of the GDPR and LOPDGDD regulations for the processing of personal data under its responsibility, and manifestly with the principles described in Article 5 of the GDPR, by which they are treated lawfully, fairly and transparently in relation to the data subject and adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
In compliance with the Organic Law 15/1999, of 13 December, on Protection of Personal Data (LOPD), and the Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), DOBER IMPORT EXPORT SL advises users that it has created a profile on the Social Network(s) Facebook, Twitter and/or Instagram, for the primary purpose of advertising its products and services. Details of DOBER IMPORT EXPORT SL:
The user has a profile on the same Social Network and has decided to join the page created by DOBER IMPORT EXPORT SL, thus demonstrating their interest in the information published on said Network. By joining our page, you give your consent for us to process the personal information published on your profile. The user may access the Social Network’s own privacy policies at any time, and may also configure their profile to protect their privacy. DOBER IMPORT EXPORT SL has access to and processes the user’s public information, their contact name in particular. This information will only be used within the same Social Network. It will not be incorporated into any file. In relation to rights of access, rectification, erasure and opposition, for those that you possess and that may be exercised with DOBER IMPORT EXPORT SL, in accordance with the LOPD, you should take into account the following factors:
DOBER IMPORT EXPORT SL will perform the following activities:
The user is always in control of their connections and may remove any content that no longer interests them and restrict who has access to their connections. All of this can be managed via privacy settings.
Posts
Once they have joined the DOBER IMPORT EXPORT SL page, the user may post comments, links, images, photographs or any other kind of multimedia content that is supported by the Social Network. The user must always be either the owner of said content, have copyright and intellectual property rights or have consent from the third parties concerned. It is expressly forbidden to post anything on the page, whether it be text, graphics, photos, videos, etc., that is in violation of, or eligible to be in violation of, morality, ethics, good taste or decency, and/or that infringes on or violates intellectual or industrial property rights, image rights or the Law. In these cases, DOBER IMPORT EXPORT SL reserves the right to immediately remove said content, and may also request that the user be permanently blocked. DOBER IMPORT EXPORT SL shall not be held responsible for any content that is freely published by a user. The user should bear in mind that any of their posts may be viewed by other users, so they are primarily responsible for their own privacy. Images that may be published on the page will not be stored in any file by DOBER IMPORT EXPORT SL, but they will be held on the Social Network. Competitions and promotions DOBER IMPORT EXPORT SL reserves the right to hold competitions and promotions, in which users who have joined their page may participate. Whenever the Social Network platform is used for competitions and promotions, the rules will be published on the network itself. This will always be in compliance with the LSSI-CE and with any other applicable regulations. The Social Network does not in any way sponsor, endorse or administrate any of our promotions, nor is it associated with any of them.
Advertising
DOBER IMPORT EXPORT SL will use the Social Network to advertise its products and services, and whenever it decides to use your contact details for direct market research activities, this will always be in compliance with the legal requirements of the LOPD and the LSSI-CE. Recommending the DOBER IMPORT EXPORT SL page to other users so they can also enjoy promotions or be informed of the company’s activities is not considered as advertising. Below you can find links for the privacy policies of each Social Network:
Introduction
This contractual document will govern the General Conditions for contracting products (hereinafter, «Conditions») through the website https://byphasse.com/es/home-es/shop, owned by DOBER IMPORT EXPORT, S.L. under the trademark BYPHASSE, hereinafter, PROVIDER, whose contact details also appear in the Legal Notice of this Website.
These Conditions shall remain published on the website available to the USER for reproduction and storage as confirmation of the contract, and may be modified at any time by DOBER IMPORT EXPORT, S.L.. It is the responsibility of the USER to read them periodically, as those in force at the time of placing orders will be applicable. DOBER IMPORT EXPORT, S.L will file the electronic document where the purchase is formalized and will keep it at the USER’s disposal in case he/she requests it.
The contracts will not be subject to any formality except for the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
Accepting this document implies that the USER:
These conditions will be valid indefinitely and applicable to all orders submitted through the PROVIDER’s website.
The PROVIDER informs that the business is liable and understands the current laws of the countries to which it sends its products and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions acquired prior to the modification.
Identity of the contracting parties
On the one hand, the PROVIDER of the products contracted by the USER is DOBER IMPORT EXPORT, S.L., with registered office at AV. Portal De L’Angel, 42 Pl 5, 08002, Barcelona, tax identification number B61310850 and customer service telephone number 933185877.
And on the other part, the USER, registered on the website by means of a user name and password, who is fully liable for the use and safeguarding of which and for the truthfulness of the personal data submitted to the PROVIDER.
Purpose of the contract
The purpose of this contract is to regulate the contractual trade relationship between the PROVIDER and the USER, which arises when the USER accepts by ticking the corresponding box during the online contracting process.
The contractual trade relationship involves the delivery of a specific product, in exchange for a certain price which is publicly displayed on the website.
Rectification of data
When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, he/she may notify shop@byphasse.com so that DOBER IMPORT EXPORT, S.L. can correct them as soon as possible.
The USER will be able to keep his/her data updated by accessing his/her user account.
Contracting procedure
The USER, in order to access the products or services offered by the PROVIDER, must be of legal age or an emancipated minor and register through the website by creating a user account. For this reason, the USER must freely and voluntarily provide the personal data required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of individuals with regard to the processing of personal data and the free movement of such data and the Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data as detailed in the Legal Notice and Privacy Policy found on this website.
The USER selects a user name and password, committing to use them diligently and to not make them available to third parties, as well as to inform the PROVIDER of their loss or theft or possible access by an unauthorised third party, so that the PROVIDER can proceed to immediately block them.
Once the user account has been created, we inform you that, in accordance with the requirements of Article 27 of Spanish Law 34/2002 on Services of the Information Society and E-Commerce (LSSICE), the following steps will be followed during the contracting procedure:
Unless otherwise stipulated in writing, placing an order with the PROVIDER shall imply the acceptance by the USER of these legal terms and conditions. No stipulation made by the USER may differ from those made by the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.
The PROVIDER will not ship any order until it has been verified that payment has been made.
Shipment of goods will usually be made using EXPRESS COURIER (GLS, POSTAL EXPRESS, SEUR, UPS, STD, etc.), according to the destination indicated by the USER.
The shipment will be made once the availability of the goods has been confirmed and the payment of the order has been verified.
The delivery period shall be between 2 and 6 working days, depending on the delivery location and payment method chosen. The expected date of shipment and delivery will be provided prior to order confirmation.
Failure to carry out the remote contract
In the event of not being able to execute the contract because the contracted product or service is not available on time, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to the PROVIDER.
In the event of unjustified delay by the PROVIDER with respect to the refund of the total amount, the USER may claim payment of double the amount due, without prejudice to their right to be compensated for damages suffered beyond that amount.
The PROVIDER will not accept any liability if the delivery of the product or service is not fulfilled because of false, inaccurate or incomplete information provided by the USER.
The delivery shall be deemed to have taken place when the USER has received the products from the courier and the USER, or their representative, has signed a document confirming receipt of the delivery.
The PROVIDER shall be liable to the USER for any lack of conformity existing at the time of delivery of the order, and the USER may, by means of a simple declaration, require the correction of such lack of conformity, the reduction of the price or the termination of the contract. In any of these cases the USER may also demand, in addition, compensation for damages, if applicable.
The USER shall have the right to suspend payment of any outstanding part of the price of the purchased product until the PROVIDER complies with the obligations set out in this contract.
It is the USER’s responsibility to check the products upon receipt and ensure that everything claimed in the delivery receipt document can be justified.
In the event that the contract does not involve the physical delivery of a product, but a download activation on a website, the PROVIDER will inform the USER in advance of the procedure to be followed in order to download the product.
The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the sales contract if it were a provision of a service, to exercise the right of withdrawal, regulated in article 102 of the Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the duty to provide information and documentation on the right of withdrawal, the period for its exercise shall end twelve months after the date of expiration of the initial withdrawal period, in accordance with the article 105 of RDL 1/2007.
The right of withdrawal may not be exercised on those products which, for health or hygiene reasons, are delivered sealed and which are not suitable for return if they are unsealed or have been removed from their packaging, such as masks, toothbrushes, hairbrushes, razors, make-up products, etc.
Nor will the right of withdrawal be accepted when the article being returned is not exactly the one purchased, has been unsealed after delivery, is not in perfect condition and has been opened or used, except when the product purchased has some kind of defect or flaw.
The USER must assume the direct cost of returning the products, i.e. the shipping costs will be borne by the customer (3.99€) in all cases.
Translated with DeepL.com (free version)
The right of withdrawal will not be applicable to the contracts referred to and listed in article 103 of RDL 1/2007, and which are listed here.
The PROVIDER must be informed of any return, with the request for a return number through the form provided for this purpose, or by emailing shop@byphasse.com, indicating the corresponding invoice number or order number.
In the event that the return is not made with the original delivery packaging, the PROVIDER may charge the cost of 10€ to the USER, previously informing the USER of this through the same communication channel used.
Once the USER has received the return number, they will send the product, indicating this number in the delivery note, covering the shipping costs themselves, to the PROVIDER at DOBER IMPORT EXPORT, S.L., AV. Portal De L’Angel, 42 Pl 5, 08002, Barcelona.
How to make a return
Once we have received your package, we will process the return request and proceed to refund the amount, if applicable, minus shipping costs.
Any complaint that the USER deems appropriate should be dealt with as soon as possible, and can be made by contacting the following contact addresses:
Online Dispute Resolution (ODR)
In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and the PROVIDER through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between them, eliminating the need to resort to a court of law. This is a neutral body which will consult both parties in order to reach an agreement, and may ultimately suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
The parties shall not be liable for any fault due to any greater cause. Fulfilment of the obligation shall be delayed until after the end of the case of force majeure.
The USER may not assign, transfer or transmit the rights, responsibilities and obligations agreed in the purchase.
If any of the terms and conditions are considered null or impossible to fulfil, the validity, legality and fulfilment of the remaining terms and conditions shall not be affected or modified in any way.
The USER declares to have read, understood and accepted these Conditions in their entirety.
All sales and deliveries made by the PROVIDER are subject to these Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of DOBER IMPORT EXPORT, S.L. or stipulated herein shall take effect, unless expressly agreed in writing and signed by the PROVIDER, in which case, these particular agreements shall prevail.
The prices indicated for each product or service include Value Added Tax (VAT) or any other applicable taxes. These prices, unless expressly stated otherwise, do not include shipping or communication costs, handling or any other additional services and annexes to the product purchased.
The prices applicable to each product are those published on the website and shall be shown in EURO. The USER accepts that the economic valuation of some of the products may vary in real time.
Before making your purchase, you can check all details of the estimate online: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the total amount of the purchase. Prices may change daily as long as the order has not been placed.
Once the order has been placed, prices will be maintained regardless of whether the products are available.
Any payment made to the PROVIDER entails sending an invoice in the name of the registered USER or of the company name that they indicated while placing the order. This invoice will be sent in paper format together with the purchased product. The invoice can be downloaded in PDF format by accessing the web management panel with the user account. In the event that the user wishes to receive it by e-mail, they must request it by any of the means that the PROVIDER makes available to them, informing them that they may revoke this decision at any time.
For any information about the order, the USER may contact the PROVIDER’s customer service by calling 933185877 or by emailing shop@byphasse.com.
The prices displayed in the shop do not include shipping or communication expenses, installation or download or additional services, unless expressly agreed otherwise in writing.
Shipping costs will be calculated when saving the basket or estimate, since they are calculated by the weight of the products and the delivery address.
The maximum shipping rate (VAT included) applied is as follows:
No products will be marketed or shipped outside mainland Spain.
The PROVIDER is responsible for the economic transactions and accepts the following payment methods for orders:
The USER may use a discount coupon prior to the completion of the purchase if they have received it from the PROVIDER.
Security measures
The website uses generally accepted information security techniques within the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, with the aim of preventing unauthorised access to data. To achieve these purposes, the user/client agrees that the provider will obtain data for the purpose of the corresponding access control authentication.
The PROVIDER undertakes not to allow any transaction which is considered illegal by the credit card brands or the acquiring bank and which may or has the potential to damage their goodwill or negatively influence them.
It is prohibited under the card brand programmes to sell or offer a product or service that does not comply with all laws applicable to the Purchaser, Issuing Bank, Merchant or Cardholder of the card(s).
Any product from our online store can be added to the basket. In the basket you can only view the products, quantity, price and total cost. Once the basket has been saved, the taxes, charges and discounts will be calculated according to the payment and shipping details entered.
Baskets have no administrative link, it is only a section where you can simulate an order without any commitment from either party.
Follow the steps below to correctly place an order from the basket:
Once the order has been processed, the system sends an email to the PROVIDER’s management department and another to the e-mail of the USER confirming that the order has been placed.
Orders (purchase requests)
Prior to order confirmation, information on the status of the order and the approximate shipping and/or delivery date will be provided.
If any of these terms and conditions should be deemed unlawful, void or for any reason unenforceable, the term in question shall be deemed severable and shall not affect the validity and enforceability of any remaining terms and conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, when the USER fails to comply with the obligations set forth in this contract or any applicable legal provision, license, regulation, directive, code of practice or policy.
Whenever the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.
The guarantees will respond to the provisions of the Title referred to “Guarantees and after-sales services” of the Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, which can be accessed by clicking here.
If you want to personalize this section, you must check that the wording is in accordance with what is regulated in the title of GUARANTEES AND AFTER-SALES SERVICES of Legislative RD 1/2007.
These conditions shall be governed by or construed in accordance with Spanish law in respect of matters not expressly set forth herein. Any controversy that may arise from the provision of the products or services subject to these Conditions shall be submitted to the courts and tribunals of the USER’s domicile, the place of fulfilment of the obligation or the place where the property is located if it is immovable.
In accordance with Law 34/2002 of July 11, 2002, on information society services and electronic commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, General Data Protection Regulation (GDPR) and Organic Law 3/2018 of December 5, 2018, on Data Protection and Guarantee of Digital Rights (LOPDGDD), it is mandatory to obtain the expressed consent of the user of all websites that use dispensable cookies, before the user browses them.
What are cookies?
Cookies and other similar technologies such as local shared objects, flash cookies or pixels, are tools used by Web servers to store and retrieve information about its visitors, as well as to provide a proper functioning of the site.
The use of these devices allows the Web server to remember some data concerning the user, such as your preferences for viewing the pages of that server, name and password, products that most interest you, etc..
Cookies affected by the regulation and exempted cookies
According to the EU directive, the cookies that require the informed consent of the user are analytical cookies and advertising and affiliation cookies, with the exception of those of a technical nature and those necessary for the operation of the website or the provision of services expressly requested by the user.
According to the purpose
Technical and functional cookies: are those that allow the user to navigate through a website, platform or application and the use of the different options or services that exist in it.
Analytical Cookies: these are those that allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and for the elaboration of browsing profiles of the users of these sites, applications and platforms, in order to introduce improvements based on the analysis of the usage data of the users of the service.
Advertising Cookies: are those that allow the management, in the most effective way possible, of advertising spaces that, where appropriate, the publisher has included on a website, application or platform from which it provides the requested service based on criteria such as the edited content or the frequency at which ads are displayed.
Behavioral advertising cookies: they collect information about the user’s preferences and personal choices (retargeting) to allow the management, in the most effective way possible, of the advertising spaces that, where appropriate, the publisher has included on a web page, application or platform from which it provides the requested service.
Social Cookies: these are set by social media platforms in the services to allow you to share content with your friends and networks. Social media platforms have the ability to track your online activity outside of the Services. This may affect the content and messages you see on other services you visit.
Affiliate cookies: allow tracking of visits coming from other websites, with which the website establishes an affiliation contract (affiliate companies).
Security cookies: they store encrypted information to prevent the data stored in them from being vulnerable to malicious attacks by third parties.
According to ownership
Own Cookies: those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.
Third-party cookies: those that are sent to the user’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.
According to the conservation period
Session cookies: these are a type of cookie designed to collect and store data while the user accesses a web page.
Persistent cookies: these are a type of cookie in which the data remains stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.
DOBER IMPORT EXPORT, S.L. is the Data Controller of the personal data of the Data Subject and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR), and therefore the following processing information is provided to you:
Purposes of processing: as specified in the section on cookies used on this website.
Legitimation of the processing: except in cases where it is necessary for web browsing, by consent of the data subject (art. 6.1 GDPR).
Data retention criteria: as specified in the section on cookies used on the website.
Communication of data: data will not be communicated to third parties, except in cookies owned by third parties or by legal obligation.
Rights of the data subject:
– Right to withdraw consent at any time.
– Right of access, rectification, portability, and deletion of their data, and to limit or oppose its processing.
– Right to file a complaint with the Supervisory Authority (www.aepd.es) if he/she considers that the processing does not comply with the regulations in force.
Contact details to exercise your rights:
DOBER IMPORT EXPORT, S.L.. AV. Portal Del Angel, 42 5 – 08002 Barcelona (Barcelona). E-mail: assistantmanager@dobersl.com